Shipping FAQ

Free Shipping

All orders over £50 in the UK get free shipping applied automatically at checkout. 

Same Day Shipping

To ship same-day please make your order before 3pm. This ensures there is time to pack and ship the items.

International Shipping

We ship to all EU and European countries from our EU Store. Please go there at:

Shipping Times

All deliveries based on working days only which excludes Saturday's, Sunday's and public holidays.

Orders take between 3 to 7 working days from dispatch to delivery depending on where you live and what time you placed your order.

Please email or phone any other requirements which we may help with.

Order Cancellation

Please notify our team of the order cancellation within 15 minutes from the time the order was placed.

Our colleagues at the warehouse process the orders instantly. Once they start the process of packaging your order, the labels are assigned and we cannot cancel the order being shipped to you.

So if the order cancellation was not received within 15 minutes, it means the order may already be on the way to you.

In this case, we will only be able to refund the products, but not the shipping charge - and we can only refund you once the parcel is returned to our warehouse. The standard £4.40 shipping charge is used in case the order was over £50 in the UK.

The fastest way to do this is to send us an email.

Postbox Unable to Receive Shipment

Please ensure your delivery address is viable for deliveries.

Some postbox addresses can't be delivered to. So the order will just be returned to us.

We will only be able to refund the products, not the shipping charge in this case. So please check if you are unsure before ordering.

Our Amazon and Other Store Locations

If you prefer to shop on Amazon for our products we have an Amazon Store in the UK. Access it here.

You can find a full list of stores selling Ketosource products with our store locator.