Shipping FAQ

Free shipping on Retail Orders over £50 in the UK!

Shipping Times

All deliveries based on working days only which excludes Saturday's, Sunday's and public holidays. US orders take between 3 to 7 working days from dispatch to delivery depending on where you live and what time you placed your order. Canadian orders will take between 3-10 working days to arrive.

Please email or phone any other requirements which we may help with.

Note: In case the order was returned to Ketosource because it could not have been delivered to a postbox, we will only be able to refund the products, but not the shipping charge.

Order Cancellation

Please notify our team of the order cancellation within 15 minutes from the time the order was placed.

Our colleagues at the warehouse process the orders instantly. Once they start the process of packaging your order, the labels are assigned and we cannot cancel the order being shipped to you.

So if the order cancellation was not received within 15 minutes, it means the order may already be on the way to you.

In this case, we will only be able to refund the products, but not the shipping charge - and we can only refund you once the parcel is returned to our warehouse. The standard £4.40 shipping charge is used in case the order was over £50 in the UK.

The fastest way to do this is to send us an email.